cd33 function Privacy Policy

01 Introduction and Scope

This privacy policy is a legal document issued on behalf of the cd33 function platform. When you use our services through the cd33 function website, mobile app, or any other digital channel, the terms of this policy apply between you and us.

Before reading this policy, we recommend reviewing our Terms and Conditions, as both documents complement each other. Continuing to use our services means you have fully accepted the terms of this privacy policy.

This policy applies only to cd33 function's own platform. We are not responsible for the privacy policies of any third-party websites or services.

02 How Information Is Collected

cd33 function collects your information in several ways. These methods are described in detail below:

2.1 Information You Provide Directly

This includes information you provide yourself during account registration, completing transactions, or receiving support services:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Mobile banking account details such as bKash, Nagad, Rocket, or Upay
• Messages sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Browsing activity and page visits on the platform
• Login time and session duration
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

As part of the identity verification process or to comply with applicable laws, we may sometimes collect relevant information about you from third-party sources.

03 Purpose of Information Use

cd33 function uses your information only for specific and legitimate purposes, as outlined below:

3.1 Account and Service Management

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing VIP services and cashback benefits

3.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying your identity and maintaining account security
• Verifying age (our platform is for users aged 21 and above only)
• Complying with applicable laws and regulations

3.3 Communication and Support

• Providing customer support via 24/7 live chat and email
• Sending important account-related notifications
• Sending transaction confirmation messages

3.4 Service Improvement

• Analysing user experience and improving the platform
• Resolving technical issues
• Planning new features and services

04 Information Sharing and Disclosure

cd33 function never sells your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Service Providers

Necessary information is shared with selected service providers for payment processing, identity verification, or managing technical infrastructure. These providers operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with a court order, government directive, or applicable law. In such cases, we will only provide the information that is legally required.

4.3 Organisational Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new managing authority. We will notify you in advance if such a change occurs.

05 Cookies and Tracking Technologies

cd33 function uses cookies and similar technologies to improve platform performance and make your browsing experience more convenient.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytical Cookies: Used to understand platform usage statistics.

5.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

06 Information Security Measures

cd33 function applies industry-standard security measures to protect your personal information.

6.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored in encrypted form.
• Firewalls and security monitoring systems are active to prevent unauthorised access.
• Payment-related information is processed through a separate, secured system.

6.2 Organisational Security

• Only authorised personnel can access your information.
• Staff receive regular training on privacy practices.
• Data protection policies are reviewed and updated regularly.

However, complete security cannot be guaranteed when transmitting information over the internet. We make every effort to ensure the highest level of protection, but no system is entirely impenetrable.

07 Data Retention Period

How long your information is retained depends on the type and purpose of that information.

7.1 Active Account Information

Necessary information is retained for as long as your account remains active. If a request to close the account is made, the information will be deleted or anonymised within a reasonable time.

7.2 Legally Retained Information

Transaction records and identity verification information are retained for the period required to meet legal obligations. In such cases, applicable law takes precedence.

7.3 Analytical Information

Statistical data used for service improvement may be retained in anonymised form for an extended period, in which case it is not possible to identify you.

08 Your Rights

You have certain important rights over your personal information, which cd33 function respects:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: Subject to certain conditions, you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured format.

There may be legal obligations that limit whether these rights apply in full or in part. Use the contact details below for any requests.

09 Protection of Minors

cd33 function strictly refrains from providing services to anyone under the age of 21. Completing the age verification process at the time of account registration is mandatory.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gambling, please visit our Responsible Gaming page.

10 Policy Changes and Updates

cd33 function may update this privacy policy from time to time. If there are significant changes, we will post a notice on the platform or notify you at your registered email address.

If you continue to use our services after any changes, you will be considered to have accepted the revised policy. We recommend visiting this page regularly to stay informed of updates.

If you have any questions about this privacy policy, you may find relevant answers in our FAQ section.

11 Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact cd33 function:

Our support team works to resolve any privacy-related complaints as quickly as possible. Once a complaint is received, we will acknowledge it and keep you informed of the progress.